Refund Policy

1. Pre-Purchase Trial Testing Recommended

To ensure complete customer satisfaction and hardware compatibility, Greatestiptv strongly encourages prospective subscribers to contact our WhatsApp desk for a preliminary setup test prior to purchasing extended multi-month plans. This ensures full compatibility with your specific internet service provider and media player.

2. Technical Resolution Window & Refund Eligibility

If you purchase a subscription and encounter persistent technical playback failure that our technical support team cannot resolve within your initial connection setup window, you are entitled to a full refund of your subscription fee.

3. Non-Refundable Circumstances

Refunds cannot be issued under the following circumstances:

• Change of mind after extended service usage following successful setup.
• Account suspensions resulting from verified violation of concurrent stream limits or commercial redistribution rules.
• Local internet bandwidth insufficiency below minimum streaming requirements (15 Mbps for HD, 25 Mbps for 4K).

4. Refund Submission Process

To submit a refund request, message our official WhatsApp support desk with your activation details and a brief description of the technical issue. Our support team reviews all requests promptly and processes approved refunds to the original payment method.